{"id":26,"date":"2018-08-23T04:52:25","date_gmt":"2018-08-23T04:52:25","guid":{"rendered":"https:\/\/cancunvans.com\/cancun-airport-transportation\/?page_id=26"},"modified":"2025-04-29T01:15:37","modified_gmt":"2025-04-29T01:15:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cancunvans.com\/cancun-airport-transportation\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"<div id=\"metaslider-id-62\" style=\"max-width: 2200px;\" class=\"ml-slider-3-104-0 metaslider metaslider-flex metaslider-62 ml-slider ms-theme-default nav-hidden\" role=\"region\" aria-label=\"Nueva presentaci\u00f3n de diapositivas\" data-height=\"500\" data-width=\"2200\">\n    <div id=\"metaslider_container_62\">\n        <div id=\"metaslider_62\">\n            <ul class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-99 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:45:19\" data-filename=\"CyH_8d6UUAApOHs-1200x272.jpg\" data-slide-type=\"image\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/CyH_8d6UUAApOHs-1200x272.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-99 msDefaultImage\" title=\"CyH_8d6UUAApOHs\" \/><div class=\"caption-wrap\"><div class=\"caption\">Only with CancunVans ...<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-77 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:17:46\" data-filename=\"CyH_8d6UUAApOHs-1200x272.jpg\" data-slide-type=\"image\"><img decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/CyH_8d6UUAApOHs-1200x272.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-77 msDefaultImage\" title=\"CyH_8d6UUAApOHs\" \/><div class=\"caption-wrap\"><div class=\"caption\">you get free welcome drinks at your arrival !<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-95 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:26:08\" data-filename=\"CeiXIa1WAAA09fC-960x218.jpg\" data-slide-type=\"image\"><img decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/CeiXIa1WAAA09fC-960x218.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-95 msDefaultImage\" title=\"CeiXIa1WAAA09fC\" \/><div class=\"caption-wrap\"><div class=\"caption\">... be the first at Paradise ...<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-79 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:20:57\" data-filename=\"CcjwqiYUUAArSEx-1000x227.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/CcjwqiYUUAArSEx-1000x227.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-79 msDefaultImage\" title=\"CcjwqiYUUAArSEx\" \/><div class=\"caption-wrap\"><div class=\"caption\">and enjoy as at home..<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-90 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:26:08\" data-filename=\"DdFZp2eU8AAxiUa-1024x232.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/DdFZp2eU8AAxiUa-1024x232.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-90 msDefaultImage\" title=\"DdFZp2eU8AAxiUa\" \/><div class=\"caption-wrap\"><div class=\"caption\">We offer great service ...<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-89 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:26:08\" data-filename=\"Dc9ALifVAAA2NCq-1024x232.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/Dc9ALifVAAA2NCq-1024x232.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-89 msDefaultImage\" title=\"Dc9ALifVAAA2NCq\" \/><div class=\"caption-wrap\"><div class=\"caption\">because we have new vehicles..!<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-94 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:26:08\" data-filename=\"DPWZh8aVQAA1o7d-1024x232.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/DPWZh8aVQAA1o7d-1024x232.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-94 msDefaultImage\" title=\"DPWZh8aVQAA1o7d\" \/><div class=\"caption-wrap\"><div class=\"caption\">We handle big groups..<\/div><\/div><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-96 ms-image \" aria-roledescription=\"slide\" data-date=\"2018-08-23 06:26:08\" data-filename=\"CeiZP9mWsAQsFeE-1024x232.jpg\" data-slide-type=\"image\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/CeiZP9mWsAQsFeE-1024x232.jpg\" height=\"500\" width=\"2200\" alt=\"\" class=\"slider-62 slide-96 msDefaultImage\" title=\"CeiZP9mWsAQsFeE\" \/><div class=\"caption-wrap\"><div class=\"caption\">and we  transfer you everywhere ...!<\/div><\/div><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div>\n<div id=\"TA_certificateOfExcellence263\" class=\"TA_certificateOfExcellence\">\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1127 aligncenter\" src=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/certificado-excellence-2019.png\" alt=\"\" width=\"219\" height=\"165\" srcset=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/certificado-excellence-2019.png 721w, https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/certificado-excellence-2019-300x225.png 300w, https:\/\/cancunvans.com\/cancun-airport-transportation\/wp-content\/uploads\/2018\/08\/certificado-excellence-2019-600x450.png 600w\" sizes=\"(max-width: 219px) 100vw, 219px\" \/><\/p>\n<\/div>\n<p><script async=\"\" src=\"https:\/\/www.jscache.com\/wejs?wtype=certificateOfExcellence&amp;uniq=263&amp;locationId=8028435&amp;lang=en_US&amp;year=2018&amp;display_version=2\"><\/script><\/p>\n<h2 style=\"text-align: center;\"><strong>Our Frequently Ask Questions<\/strong><\/h2>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"> Why should I hire\u00a0<strong>CancunVans.com<\/strong>\u00a0as my private <\/span><strong>Cancun Airport transportation <\/strong><span style=\"color: #3366ff;\"> service?<\/span><\/div>\n<div class=\"paragraph\">*We was the first internet transportation company in Cancun, since 25 years.<br \/>*We give you personalized service.<br \/>*We have and guarantee the best Rates.<br \/>*We have just New vehicles with A\/C.<br \/>*We offer you Private driver and vehicle.<br \/>*We have easy and fast booking.<br \/>*We have been Tripadvisor Excellence Certification for many years.<br \/>*We offer you direct service, non stops, no wait.<br \/>*We give you free child seats for your kid (by request).<br \/>*We give you a complimentary beverages per passenger at your arrival (includes Corona beer).<\/div><br>\n<p>That is why we say &#8230; NOBODY CAN BE BETTER THAN US&#8230;! Remember, You are coming to a foreign country and for your safety you need to know who is handling your transportation service in case of an unforeseen issue. If you hire a public transportation service you will never know the real name of the driver and if the hired service is provided by a legal company or by the ones commonly called pirates, often not insured or using old vehicles. With us everything is stored in a master database where we record the vehicle number, plates, drivers name, time departing the airport, drop off time at the hotel, etc. Remember is always better to pre-arrange your ground local transportation when you travel abroad. Not to mention our excellent rates..!<\/p>\n<p><strong><span style=\"color: #cc99ff;\">ABOUT PRICES:<\/span><\/strong><br \/><strong><span style=\"color: #3366ff;\">Are your rates the same than the regular fees at the airport Taxis?<\/span><\/strong><br \/>No, our rates are lower, this is because we work on pre-booked reservations only and we don&#8217;t have to pay expensive parking fees and fixed location rent at the airport, this allow us to have better prices and superior quality services than the regular transportation vehicles at the airport.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>Do you offer discount for Travel Agents and Airline Employees?\u00a0<\/strong><\/span><\/div>\n<p>Due\u00a0we have\u00a0low prices we can not make an extra discount, but don\u2019t worry we can guarantee you will get the best price than other\u00a0local transportation company.What is your policy for children?<br \/>We\u00a0\u00a0charge you per capacity of the\u00a0\u00a0vehicle not per person, , children\u00a0\u00a0are considered as\u00a0adults, this is for seating purposes onlyDriver tip included in your\u00a0published prices?<br \/>No, optional tip to the driver is not\u00a0included,\u00a0you can tip him if you think he deserves it depending on the service received. The only things included in the price are taxes, insurance and airport fees.<\/p>\n<p><strong><span style=\"color: #cc99ff;\">ABOUT SAFETY:<\/span><\/strong><br \/><span style=\"color: #3366ff;\"><strong>Is it safe to travel with you?<\/strong><\/span><br \/>Absolutely, before we hire any member of our staff they need to pass several tests and present sufficient information about them, we request federal driver&#8217;s license which is not easy to get, no criminal records certificate issued by the police, anti-doping tests and reference letters from local Transportation companies. Also our vehicles have full insurances cover, for all the passengers and luggage insurances.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>Are you have licensed to operate this service at the airport?\u00a0<\/strong><\/span><\/div>\n<p>Yes\u00a0we do have license to operate in the tree airport terminals and have federal plates to transport passengers in all of Mexico&#8217;s roads. All of our vehicles count with effective insurance policies, applicable permits and licenses.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>Do you have children seats?<\/strong><\/span><\/div>\n<p>Sure, children&#8217;s safety comes first. We have 5 point children seats available upon request. Seats are suitable for children 0 to 3 years old.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>Do you have a Lost and Found department?<\/strong><\/span><\/div>\n<p>As the best customer services, we check it, after each service every vehicle is carefully revised and if there was any article forgotten on board it is reported immediately to the operation&#8217;s manager. Anyway if you forget something inside the vehicle we can send it to you via FEDEX or DHL, you&#8217;d have to pay the expenses of the parcel delivery service.<\/p>\n<p><span style=\"color: #cc99ff;\"><strong>ABOUT RESERVATIONS:<\/strong><\/span><br \/><span style=\"color: #3366ff;\"><strong>How do I make a reservation?<\/strong><\/span><br \/>Please, fill out your request form at:\u00a0<u><\/u><u><a href=\"https:\/\/cancunvans.com\/\">RESERVE HERE\u00a0<\/a><\/u> and send it, there you can select to pay by cash or by your credit card at your arrival, then we will send automatic your confirmation to your Email register, it in order to print it and give to your driver at your arrival.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>How much time in advance do I need to make my reservation?<\/strong><\/span><\/div>\n<p>We take reservations a full year in advance. Feel free to book with us as soon as you are ready, due you have to guarantee this special rate that change according the season eventually.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>Should I call you to reconfirm my return service to the airport?<\/strong><\/span><\/div>\n<p>This is not necessary if you booked a round trip service with us and we have confirmed it. Our scheduler will automatically remind us about your transfer to the airport. However, if you feel more comfortable contact us by phone to double check, we will be glad to attend you regarding this matter if you have any questions.<\/p>\n\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>Can I book a shared service?<\/strong><\/span><\/div>\n<p>For your security and offer a puntual service, we are a private airport transportation company not a shuttle, so we don\u2019t offer this service but for sure our prices are competitive as shared transportation prices. For sure you can share your vehicle with your friend and family members who arriving in diferent flight but in the same time or near hour as yours, just let us know to set all, due not all flight arrrivin in the same terminals, extra cost may apply.<\/p>\n\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>What if I have a reservation confirmed and my flight is delayed?<\/strong><\/span><\/div>\n<p>We verify with the airline 2 hours in advance if your flight is on time.\u00a0if\u00a0not, we will know exactly at what time it is going to arrive and we will be right there waiting for you. If your flight is cancelled for any reason please go to any internet service existing at most airports and email us to inform of your new arrival information or to cancel your reservation.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>Can I rent your vehicles for hours or for private excursions?<\/strong><\/span><\/div>\n<p>Yes, you can rent them for a minimum of 3 hours or take a private tour\u00a0we can do that as well. In both cases we provide the driver.<\/p>\n<div class=\"paragraph\"><span style=\"color: #3366ff;\"><strong>How can I cancel a confirmed reservation?<\/strong><\/span><\/div>\n<p>The procedure is very easy, just send us an Email. Once you have send\u00a0\u00a0your cancellation request we will review the status of your reservation and get back to you as soon as possible.<\/p>\n\n<p><span style=\"color: #cc99ff;\"><strong>ABOUT PAYMENTS:<\/strong><\/span><br \/><span style=\"color: #3366ff;\"><strong>Can I use my credit card to pay for my transfer?<\/strong><\/span><br \/>Absolutely, You can pay to your driver upon arrival by your credit card, \u00a0To book on line, please go to:\u00a0<strong><a href=\"https:\/\/cancunvans.com\">book now\u00a0<\/a><\/strong>and start to send your request, then select your payment method and get your confirmation by Email in few minutes.<\/p>\n\n<p><strong><span style=\"color: #3366ff;\">I prefer to pay for the service by cash when arrive to Cancun,can I do that?<\/span><br \/><\/strong>Yes, you can pay the total payment to your driver in CASH up to your arrival and you will get a receipt of this payment.<\/p>\n<p><span style=\"color: #cc99ff;\"><strong>ABOUT YOUR ARRIVING:<\/strong><\/span><br \/><span style=\"color: #3366ff;\"><strong>How do I locate your driver?<\/strong><\/span><br \/>In the three terminals buildings there is a meeting area where our driver will be waiting for you. He will be wearing our uniform (blue and orange shirt with the company name in the back and black pants) and will be provided with a CANCUN VANS sign with your name printed on it.\u00a0\u00a0Our vehicles have also <strong>www.<\/strong><strong>CANCUNVANS<\/strong><strong>.com<\/strong>\u00a0on it.<\/p>\n\n<p><span style=\"color: #3366ff;\"><strong>Do your drivers speak English?<\/strong><\/span><br \/>Our drivers speak 90% English and the reservation staff and the operation&#8217;s manager speak fluent English.<\/p>\n\n<p><span style=\"color: #3366ff;\"><strong>Could we make a stop in our <strong>transfer<\/strong> before arriving to our hotel to get cervezas, groceries or medicines?<\/strong><\/span><br \/>\nYes, you can upon request. We grant up to 15 minutes waiting at no additional cost at 7Eleven, OXXO or similar, but if you need more time for shopping in a different place, there is an applicable fee. You need to request in advance to get the price for that special service.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Frequently Ask Questions Why should I hire\u00a0CancunVans.com\u00a0as my private Cancun Airport transportation service? *We was the first internet transportation company in Cancun, since 25 years.*We give you personalized service.*We have and guarantee the best Rates.*We have just New vehicles with A\/C.*We offer you Private driver and vehicle.*We have easy and fast booking.*We have been [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":{"telephone":"+529981319045","message_text":"Hola!\n-How can We help you ?\n-En que podemos ayudarle ?"},"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Faqs | Cancun Airport Transportation, Shuttle and Tours<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cancunvans.com\/cancun-airport-transportation\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faqs | Cancun Airport Transportation, Shuttle and Tours\" \/>\n<meta property=\"og:description\" content=\"Our Frequently Ask Questions Why should I hire\u00a0CancunVans.com\u00a0as my private Cancun Airport transportation service? 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